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6931

No. 152

2019

THE COmmuNICATIONS REgulATORy AuTHORITy Of NAmIbIA, HEREWITH gIvES NOTICE Of THE fOllOWINg DECISION WHICH IS ApplICAblE TO All TElECOmmuNICATIONS SERvICE lICENSEES fROm DATE Of publICATION Of THIS NOTICE IN THE Gazette

1. BACKGROUND SUMMARY​

A complaint was submitted to the Authority in the matter of Mr . Simon Ipinge // Telecom Namibia Limited., which complaint was filed on 29 June 2016. The complaint pertains to an automatic renewal clause in the speedlink contracts provided by Telecom Namibia, which allowed for an automatic renewal of contracts regardless of whether the consumer has consented or not.

GOVERNMENT GAZETTE​

OF THE​

REPUBLIC OF NAMIBIA​

N$6.00

GENERAL NOTICES​

No. 152Communications Regulatory Authority of Namibia: Notice of the following decision which is applicable to all telecommunications service licensees from date of publication of this notice in the Gazette ...................................................................................................................................................1
No. 153Communications Regulatory Authority of Namibia: Notice in terms of the Regulations Regarding the Submissions of Interconnection Agreements and Tariffs .................................................................3
No. 154Communications Regulatory Authority of Namibia: Notice in terms of the Regulations Regarding the Submissions of Interconnection Agreements and Tariffs .................................................................5

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General Notices​

COMMUNICATIONS REGULATORY AUTHORITY OF NAMIBIA​

WINDHOEK - 13 June 2019

CONTENTS​

No. 6931

Page On 27 march 2018, the Authority made a decision on the procedural and practical aspects of the amendment of clause 2.1 of the Telecom Namibia Standard Agreement. This decision was amended on 18 September 2018 and 2 April 2019 and reads as follows:

' 1. That clause 2.1 of the said terms and conditions is amended as follows:​

In respect of mobile contracts:​

  • a) This agreement shall endure for the following initial subscription periods as per the effective date reflected on application form, and shall remain in force for the duration of the Initial Period. 30 days before the expiry of the duration of the Agreement, Telecom Namibia Limited shall in writing notify the Subscriber that his/her contract is lapsing on XXXXXX date and that he or she is entitled to extend the Agreement by a further contract period, in which event the Subscriber would be entitled to an offer for a new device.
  • b) The extension of the subscription agreement in accordance with this clause shall be in writing and shall be signed by or on behalf of both parties. In the event of such extension, the remaining provisions of the subscription agreement will apply.
  • c) Where the agreement is not extended in accordance with the provisions of clause 2.1 (a) but nevertheless continues to operate indefinitely in accordance with clause 2.1 hereof, then the subscriber shall be automatically transferred to a standard package with a reduced subscription and no handset. '

In respect of fixed contracts:​

  • a) This agreement shall endure for the following initial subscription periods as per the effective date reflected on application form, and shall remain in force for the duration of the Initial Period. 30 days before the expiry of the duration of the Agreement, Telecom Namibia Limited shall in writing notify the Subscriber that his/her contract is lapsing on XXXXXX date and that he or she is entitled to extend the Agreement by a further contract period. In which event the Subscriber would be entitled to receive advice from Telecom Namibia on the package to subscribe to depending on whether they want to renew or proceed with the agreement.
  • b) The extension of the subscription agreement in accordance with this clause shall be in writing and shall be signed by or on behalf of both parties. In the event of such extension, the remaining provisions of the subscription agreement will apply.
  • c) Where the Agreement is not extended in accordance with the provisions of clause 2.1 a) it shall continue to operate indefinitely on a 30 day period.

  1. The principle addressed in the amendments must be applied to all new and existing contracts that lapse after date on which this decision is communicated to Respondent.

  2. Respondent must submit standard packages to the Authority for approval in terms of section 53 of the Communications Act, within 30 days from date on which this decision is communicated to it. This is however, only in respect of those packages for which it does not have lite packages, regardless of whether its mobile or fixed contracts.

  3. For the first 12 months after implementation of this decision, Respondent must provide the Authority with quarterly reports indicating the consumers whose contracts have lapsed and how such consumers where handled in line with this decision.

  4. Respondent and any person who has a substantial interests in this decision may take the decision on review within a period of 6 months from the date on which they become aware of this decision.'

F. KISHI CHAIRPERSON OF THE BOARD DIRECTORS COMMUNICATIONS REGULATORY AUTHORITY OF NAMIBIA​

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COMMUNICATIONS REGULATORY AUTHORITY OF NAMIBIA​

No. 153

2019

NOTICE IN TERmS Of THE REgulATIONS REgARDINg THE SubmISSIONS Of INTERCONNECTION AgREEmENTS AND TARIffS​

The Communications Regulatory Authority of Namibia, in terms of Section 53(10) of the Communications Act, 2009 (Act No. 8 of 2009) read with regulation 8(1) of the 'Regulations Regarding the Submission of Interconnection Agreements and Tariffs', in government gazette No. 4714, general Notice No. 126, dated 18 may 2011, herewith gives notice that Mobile Telecommunications Limited has filed tariffs with the Authority as set out in Schedule 1.

Any person may examine copies of the tariffs submitted at the head offices of the Authority during normal business hours and copies may be made on payment of a fee determined by the Authority. Copies are also available at www.cran.na where copies may be downloaded free of charge.

The public may submit in writing to the Authority written comments within fourteen (14) days from the date of publication of this notice in the Gazette .

Mobile Telecommunications Limited may submit, in writing to the Authority, a response to any written comments within fourteen (14) days from the lapsing of the time to submit written submissions.

All written submissions must contain the name and contact details of the person making the written submissions and the name and contact details of the person for whom the written submissions is made, if different and be clear and concise.

All written submissions and reply comments must be made either physically or electronically -

  • (1) by hand to the head offices of the Authority, namely Communication House, 56 Robert mugabe Avenue, Windhoek;
  • (2) by post to the head offices of the Authority, namely Private Bag 13309, Windhoek 9000;
  • (3) by electronic mail to the following address: legal@cran.na;
  • (4) by facsimile to the following facsimile number: +264 61 222790; and
  • (5) by fax to e-mail to: 0886550852.

F. K. MBANDEKA CHIEF EXECUTIVE OFFICER COMMUNICATIONS REGULATORY AUTHORITY

SCHEDULE 1​

SUBMISSION OF PROPOSED TARIFFS BY MOBILE TELECOMMUNICATIONS LIMITED COMMUNICATIONS ACT, 2009​

Annexure A: mTC Spectra business Tariffs

Enterprise Subscription (monthly)Link Tariff including Internet (N$)Link Tariff excluding Internet (N$)
116,160.45 39,660100 Mbps
106,924.0338,07490 Mbps
95,043.5833,84480 Mbps
83,163.1329,61370 Mbps
71,282.6925,38360 Mbps
59,402.2421,15250 Mbps
48,730.4918,13040 Mbps
36,547.8713,59830 Mbps
25,062.579,76320 Mbps
12,938.065,28810 Mbps
12,076.915,1929 Mbps
10,735.034,6158 Mbps
9,393.154,0387 Mbps
8,051.283,4616 Mbps
6,709.402,8845 Mbps
6,232.843,1734 Mbps
4,674.632,3803 Mbps
2 Mbps3,116.42 1,586
1 Mbps1,822.61 1,058

Additional Terms and Conditions:​

24 months Contract = 6% monthly Discount

36 months Contract = 10% monthly Discount

Annexure b: mTC Spectra Home Tariffs

Home Subscription (monthly)MbpsLink Tariff (N$)
100 mbps1005999
50 mbps502499
25 mbps251099
10 mbps10779

Additional Terms and Conditions:​

24 months Contract = 6% monthly Discount

36 months Contract = 10% monthly Discount

please note that the full tariff submission including the terms and conditions and the remedies available to the consumers can be obtained from the Authority

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No. 154

2019

NOTICE IN TERmS Of THE REgulATIONS REgARDINg THE SubmISSIONS Of INTERCONNECTION AgREEmENTS AND TARIffS​

The Communications Regulatory Authority of Namibia, in terms of Section 53(10) of the Communications Act, 2009 (Act No. 8 of 2009) read with regulation 8(1) of the 'Regulations Regarding the Submission of Interconnection Agreements and Tariffs', in government gazette No. 4714, general Notice No. 126, dated 18 may 2011, herewith gives notice that Q-Kon Namibia has filed a tariff with the Authority as set out in Schedule 1.

Any person may examine copies of the tariffs submitted at the head offices of the Authority during normal business hours and copies may be made on payment of a fee determined by the Authority. Copies are also available at www.cran.na where copies may be downloaded free of charge.

The public may submit in writing to the Authority written comments within fourteen (14) days from the date of publication of this notice in the Gazette .

Q-Kon Namibia may submit, in writing to the Authority, a response to any written comments within fourteen (14) days from the lapsing of the time to submit written submissions.

All written submissions must contain the name and contact details of the person making the written submissions and the name and contact details of the person for whom the written submissions is made, if different and be clear and concise.

All written submissions and reply comments must be made either physically or electronically -

  • (1) by hand to the head offices of the Authority, namely Communication House, 56 Robert mugabe Avenue, Windhoek;
  • (2) by post to the head offices of the Authority, namely Private Bag 13309, Windhoek 9000;
  • (3) by electronic mail to the following address: legal@cran.na;
  • (4) by facsimile to the following facsimile number: +264 61 222790; and
  • (5) by fax to e-mail to: 0886550852.

F. K. MBANDEKA CHIEF EXUCTIVE OFFICER COMMUNICATIONS REGULATORY AUTHORITY

COMMUNICATIONS REGULATORY AUTHORITY OF NAMIBIA​

SCHEDULE 1​

SUBMISSION OF PROPOSED NEW POINT OF SALE CONNECTIVITY SERVICE BY Q-KON NAMIBIA, COMMUNICATIONS ACT, 2009​

STARTLIGHT SERVICE​

Service BundlesSpeed (upload/download)Price (Incl VAT)
Solo1mbps/4mbps1 139.65
Office1mbps/4mbps3 333.85
Team1mbps/4mbps2 263.20
business1mbps/4mbps5 502.75
  • Installation cost: N$ 15 500.00
  • Installation include:
  • 1.0m Satellite Antenna
  • Integrated ilNb
  • 30m If Cable, Connectors, Wall mount
  • Q-CAp Wi-fi Router
  • 100% payments before installation
  • Standard 12 months Equipment Manufacture warranty applies

TWOOBII SERVICE​

Service BundlesSpeed (upload/ download)Expected usageVoice callsPrice (Exc VAT)
business 4-301mbps/4mbps30gbSupport 2 voice calls1 422.00
business 6-452mbps/6mbps45gbSupport 4 voice calls2 276.00
business 8-603mbps/8mbps60gbSupport 6 voice calls3 129.00
business 10-753mbps/10mbps75gbSupport 8 voice calls3 698.00
business 10-1003mbps/10mbps100gbSupport 8 voice calls4 930.00
business 10-1503mbps/10mbps150gbSupport 8 voice calls7 396.00
  • Fair Use Policy applies after data allowance is reached.
  • Rental option for equipment available at N$ 626.00 P/M.

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