8841
N$12.00
No. 60
2026
AMENDMENT OF REGULATIONS PRESCRIBING THE PROVISION OF UNIVERSAL SERVICE BY TELECOMMUNICATIONS SERVICE LICENSEES: COMMUNICATIONS ACT, 2009
The Communications Regulatory Authority of Namibia in terms of section 129(1)(f) of the Communications Act, 2009 (Act No. 8 of 2009) amends the Regulations prescribing the provision of Universal Service by Telecommunications Service Licensees published under General Notice No. 178 of 8 May 2018.
DR. TULIMEVAVA MUFETI CHAIRPERSON OF THE BOARD
COMMUNICATIONS REGULATORY AUTHORITY OF NAMIBIA
GOVERNMENT GAZETTE
OF THE
REPUBLIC OF NAMIBIA
WINDHOEK - 10 February 2026
CONTENTS
No. 8841
Page
| GENERALNOTICES | GENERALNOTICES | |
|---|---|---|
| No. 60 | Communications Regulatory Authority of Namibia: Amendment of Regulations prescribing the provision of Universal Service by Telecommunications Service Licensees: Communications Act, 2009 ............. | 1 |
| No. 61 | Communications Regulatory Authority of Namibia: Amendment of Regulations prescribing Procedures regarding Application for, and Amendment, Renewal, Transfer, and Cancellation of Spectrum Licences: Communications Act, 2009 ..................................................................................................................... | 2 |
| No. 62 | Communications Regulatory Authority of Namibia: Amendment of Regulations on Reporting Obligation for Licensees: Communications Act, 2009............................................................................................. | 3 |
________________
General Notices
COMMUNICATIONS REGULATORY AUTHORITY OF NAMIBIA
SCHEDULE
Substitution of regulation 7 of Regulations
- The Regulations is amended by the substitution for regulations 7 of the following regulation:
'Reporting on universal service and access
- A licensee must submit -
- (a) quarterly reports and returns regarding universal service provision and universal service access in Form D1 set out in Annexure D of the Regulations on Reporting Obligations for Licensees published under General Notice No. 24 of 1 February 2021; and
- (b) such other information as the Authority may require concerning the implementation of these Regulations.'.
_______________
COMMUNICATIONS REGULATORY AUTHORITY OF NAMIBIA
No. 61 2026
AMENDMENT OF REGULATIONS PRESCRIBING PROCEDURES REGARDING APPLICATION FOR AND AMENDMENT, RENEWAL, TRANSFER AND CANCELLATION OF SPECTRUM LICENCES: COMMUNICATIONS, 2009
The Communications Regulatory Authority of Namibia in terms of section 129(1)(f) of the Communications Act, 2009 (Act No. 8 of 2009) amends Regulations prescribing Procedures regarding Application for and Amendment, Renewal, Transfer and Cancellation of Spectrum Licences: Communications Act, 2009, published under General Notice No. 104 of 29 April 2019.
DR. TULIMEVAVA MUFETI CHAIRPERSON OF THE BOARD COMMUNICATIONS REGULATORY AUTHORITY OF NAMIBIA
SCHEDULE
Amendment of regulation 16 of Regulations
- Regulation 16 of the Regulations is amended by the substitution for subregulation (5) of the following subregulation -
- ' (5) Notwithstanding Subregulation 4(c), the Authority condones the late payment of the applicable fees payable in terms of that subregulation in which event the spectrum license will subject to regulation 11(1)(a) continue to be valid until 31 March in each subsequent year.'
Amendment of regulation 37 of Regulations
- Regulation 37 of the Regulations is amended by the substitution of the following regulation -
'Extension and Condonation
- (1) Where a person is not able to comply with any period set out in these Regulations, a person may request in writing for an extension of time no later than 14 days before the due date to the Authority upon good cause shown.
- (2) Where a person has failed to meet a prescribed time period, a person may, apply for condonation for such non-compliance without undue delay, to the Authority and the Authority must consider the condonation application on good cause shown.
- (3) The Authority must respond to the request for condonation or extension set out in subregulation (1) and (2) as soon as practictable and may grant or refuse such request taking into account the nature of the proceedings and reasons for the non-compliance.'
_________________
COMMUNICATIONS REGULATORY AUTHORITY OF NAMIBIA
No. 62
2026
AMENDMENT OF REGULATIONS PRESCRIBING REGULATIONS ON REPORTING OBLIGATIONS FOR LICENSEES: COMMUNICATIONS ACT, 2009
The Communications Regulatory Authority of Namibia in terms of section 129(1)(f) of the Communications Act, 2009 (Act No. 8 of 2009) amends the Regulations prescribing Regulations on Reporting Obligations for licensees published under General Notice No. 24 of 1 February 2021 as set out in the Schedule.
DR. TULIMEVAVA MUFETI CHAIRPERSON OF THE BOARD COMMUNICATIONS REGULATORY AUTHORITY OF NAMIBIA
SCHEDULE
Definitions
- In these regulations , 'the regulations' means the regulations prescribing regulations on reporting obligations for licensees published under General Notice No. 24 of 1 February 2021.
Amendment of Regulation 4 of Regulations
- Regulation 4 of the regulations is amended by the substitution for regulation 4 of the following regulation:
- '4. For purposes of section 55(1) and (3), section 91(1), and section 96(7), every telecommunications licensee, broadcasting licensee, and postal licensee must, within the period agreed with the Authority but no later than six months after the end of such licensee's financial year, upload its audited annual financial statements in electronic format via the data portal.'.
Amendment of regulation 13 of Regulations
- Regulation 13 of the Regulations is amended by the substitution for the following regulation:
' Extension and condonation
- (1) A licensee that is not able to comply with any time period set out in these Regulations may, no later than 7 days before the due date, apply in writing to the Authority for an extension of time, setting out reasons for the request of extension and the Authority must consider each request on its own merits and may grant or refuse such extension.
- (2) Where a licensee has failed to meet a prescribed time period, a licensee may apply for condonation of such non-compliance without undue delay, and the Authority must, on good cause shown, grant or refuse condonation applied for.
Amendment of Annexures A and B of Regulations
- The Regulations are amended by the substitution for Annexures A and B of the following Annexures:
ANNEXURE A
FORM A1 Regulation 5(1)(a)
QUARTERLY DATA REQUIREMENTS FOR TELECOMMUNICATION LICENSEES
| ITU Indicators | ITU Indicators | ITU Indicators |
|---|---|---|
| Revenue: Mobile Data | ||
| Revenue: Mobile Voice Domestic | ||
| Revenue: Mobile Voice International | ||
| Revenue: SMS Domestic | ||
| Revenue: SMS International non-SADC | ||
| Revenue: SMS International SADC | ||
| Revenue: Fixed line rental | ||
| Revenue: Fixed line Voice domestic | ||
| Revenue: Fixed line Voice International | ||
| Revenue: VOIP Voice domestic | ||
| Revenue: VOIP Voice International | ||
| Revenue: Data (Asymmetric Digital Subscriber Line)ADSL | ||
| Revenue: Data Fixed Wireless | ||
| Revenue: Data (Fiber to the Premises) FTTxX | ||
| Revenue: Data Leased lines and Ethernet | ||
| Revenue: National Data Transmission Retail | ||
| Revenue: National Data Transmission Wholesale | ||
| Revenue: Other Fixed Data connectivity | ||
| Revenue: Data Mobile | ||
| Revenue: (Very-Small-Aperture Terminal) VSAT | ||
| Revenue: Interconnection All | ||
| Revenue: Interconnection Domestic | ||
| Revenue: Interconnection International | ||
| Revenue: Infrastructure Sharing | ||
| Revenue: Tower Colocation |
| Expense: ADSLLinks |
|---|
| Expense: International data capacity |
| Expense: other purchased data capacity |
| Expense: Mobile Data |
| Expense: SMS |
| Expense: Voice |
| Expense: FTTx |
| Expense: Satellite |
| Expense: Purchased leased line capacity |
| Expense: Interconnection Domestic |
| Expense: Interconnection International |
| Expense: Interconnection All |
| KPI: Overall DataARPU (Average Revenue per User) Monthly Average |
| KPI: Overall MOU(Minutes of Use) Monthly Average |
| KPI: Overall VoiceARPU Monthly Average |
| KPI: Post-paid DataARPU Monthly Average |
| KPI: Post-paid MOUMonthlyAverage |
| KPI: Post-paid VoiceARPU Monthly Average |
| KPI: Prepaid DataARPU Monthly Average |
| KPI: Prepaid MOUMonthlyAverage |
| KPI: Prepaid VoiceARPU Monthly Average |
| Subscribers: Mobile Post-paid active SIM Cards/ E-SIMS |
| Subscribers: Mobile Prepaid active SIM Cards/E-SIMS |
| Subscribers: Mobile broadband via mobile |
| Subscribers: Mobile M2M(Machine-to-machine) |
| Subscribers: Smartphones usage |
| Subscribers: Number ported |
| Subscribers: Roaming to home |
| Subscribers: Roaming from home |
| Subscribers: Fixed line business |
| Subscriber: Fixed line residential |
| Subscribers: xDSL 10Mbps and above |
| Subscribers: xDSL 4 to 10Mbps |
| Subscribers: Fibre to the home |
| Subscribers: Fibre to the Business |
| Subscribers: Leased lines |
| Subscribers: Metronet Ethernet |
| Subscribers: Other wireless |
| Subscribers: Satellite broadband |
| Subscribers: VoIP (Voice over Internet Protocol) |
| Investment: Network expansion upgrade(physical infrastructure) |
| Foreign Investment: Telecommunication services |
| Infrastructure | International download bandwidth Gbps |
|---|---|
| Infrastructure | International upload bandwidth Gbps |
| Infrastructure | Infrastructure Number: Microwave Links |
| Infrastructure | Infrastructure Fibre Route km (kilometre) |
| Infrastructure | Infrastructure Number: End-users Connected Fibre (RAN Sites) |
| Infrastructure | Infrastructure Number: Sites Fixed Wireless |
| Traffic: mobile incoming minutes from Fixed lines | |
| Traffic: mobile incoming minutes from other mobile operators | |
| Traffic: mobile incoming minutes International | |
| Traffic: mobile Outgoing Minutes International | |
| Traffic: mobile Outgoing Minutes Off net Fixed line | |
| Traffic: mobile Outgoing Minutes Off net Mobile | |
| Traffic: mobile Outgoing Minutes On net | |
| Traffic: mobile SMS Received | |
| Traffic: mobile SMS Sent | |
| Traffic: mobile Data GB used: FaceBook | |
| Traffic: mobile Data GB used: Instagram | |
| Traffic: mobile Data GB used: Tiktok | |
| Traffic: mobile Data GB used: Other Social Media | |
| Traffic: mobile Data GB used: Streaming | |
| Traffic: mobile Data GB used: Others | |
| Mobile broadband Internet traffic per mobile broadband subscriptions (GB) | |
| Fixed Internet | Fixed broadband Internet traffic per fixed broadband subscriptions (GB) |
| Fixed Internet | Traffic: Fixed Broadband internet traffic (exabytes) - Fixed Internet section |
| Roaming | Mobile Broadband internet traffic (Outside the country, roaming out, in Exabytes) |
| Roaming | Mobile Broadband internet traffic (Outside the country, roaming out on CLRAs, in Exabytes) |
| Traffic: Fixed line incoming from mobile operators | |
| Traffic: Fixed line incoming International | |
| Traffic: Fixed line Outgoing International | |
| Traffic: Fixed line Outgoing On-net | |
| Traffic: Fixed line Outgoing mobile operators | |
| Employment: Fixed Term Contract/ Temporary Contract | |
| Employment: Disabled fulltime | |
| Employment: Expats fulltime | |
| Employment: Female fulltime | |
| Employment: Female management | |
| Employment: Fulltime | |
| Employment: Part-time |
| Other Indicators | Other Indicators | Other Indicators |
|---|---|---|
| GDPContribution | GDP: Operating Expenses total Reported | |
| GDPContribution | GDP: Revenue total Reported | |
| GDPContribution | GDP: Salaries Expenses total Reported | |
| GDPContribution | Depreciation/Amortisation Reported | |
| Product Submission | Product Name | |
| Product Submission | Tariff information Excel/Word | |
| Product Submission | Terms &Conditions | |
| Promotions | Product Name | |
| Promotions | Start Date | |
| Promotions | End Date | |
| Promotions | Promotional Material 1 | |
| Promotions | Promotional Material 2 |
FORM A2 (Regulation 5(1)(b))
QUARTELY ANNUAL DATA REQUIREMENTS FOR TELECOMMUNICATION LICENSEES
| RAN SITES | RAN SITES | RAN SITES | RAN SITES |
|---|---|---|---|
| Mobile Network Cell Level Data | Mobile Network Cell Level Data | Mobile Network Cell Level Data | Mobile Network Cell Level Data |
| cell 1 | cell 2 | ||
| Site Info | Operator Name | ||
| Site Info | Site ID | ||
| Site Info | Site Name | ||
| Site Info | Site longitude (decimal degrees) | ||
| Site Info | Site Latitude (decimal degrees) | ||
| Site Info | Tower Owner | ||
| Site Info | Tower Type (steel latice, guyde lattice, concrete, monopole, tree top, rooftop, indoor, other) | ||
| Site Info | Tower height (m) | ||
| Site Info | Power: main grid (yes/no) | ||
| Site Info | Power: Solar (yes/no) | ||
| Site Info | Power: Backup Generator (yes/no) | ||
| Site Info | Backhaul: fibre (yes/no) | ||
| Site Info | Backhaul: microwave (yes/no) | ||
| Site Info | Backhaul: satellite (yes/no) | ||
| Site Info | Backhaul Capcity Mbps |
| Cell info / antenna specification | Cell ID |
|---|---|
| Cell info / antenna specification | Antenna height (m) |
| Cell info / antenna specification | Antenna Model |
| Cell info / antenna specification | Antenna Type (Secorised, omni) |
| Cell info / antenna specification | Antenna Power (Actual power in Watts) |
| Cell info / antenna specification | Receiver sensitivity dBm |
| Cell info / antenna specification | Antenna Vendor |
| Cell info / antenna specification | Azimuth |
| Cell info / antenna specification | Front to back ratio dB |
| Cell info / antenna specification | Polarisation (Vertical, horizotal) |
| Cell info / antenna specification | Technology (2G, 3G,4G, 5G) |
| Cell info / antenna specification | Tilt Electrical |
| Cell info / antenna specification | Tilt Mechanical |
| Cell info / antenna specification | Upload Frequency (MHz) |
| Cell info / antenna specification | Download Frequency (MHz) |
| Cell info / antenna specification | Channel size MHz |
| Traffic | Erlang in cell i (1 Erlang = 60 min/h) |
| Traffic | GBs in cell |
| P2P Links | P2P Links | P2P Links |
|---|---|---|
| FK_Operator_ID | Link 1 | link 2 |
| PK P2P_ID | ||
| P2P_Link_Name | ||
| Link_Data_rate_Mbps | ||
| Frequency_Band_MHz | ||
| Equipment type | ||
| Manufacturer | ||
| Site_A_ID | ||
| Site_A_ Name | ||
| Site_A_Longitude | ||
| Site_A_Latitude | ||
| Site_A_Installation_Height_m | ||
| Site_A_Azimuth | ||
| Site_A_Power_Level_dBm | ||
| Site_A_Tx_Frequency_MHz | ||
| Site_B_ID | ||
| Site_B_ Name | ||
| Site_B_Longitude | ||
| Site_B_Latitude | ||
| Site_B_Installation_Height_m | ||
| Site_B_Azimuth | ||
| Site_B_Power_Level_dBm | ||
| Site_B_Tx_Frequency_MHz |
FORM A3 (Regulation 5(1)(c))
| P2MPLinks | P2MPLinks |
|---|---|
| Site Info | Operator Name |
| Site Info | Site ID |
| Site Info | Site Name |
| Site Info | Site longitude (decimal degrees) |
| Site Info | Site Latitude (decimal degrees) |
| Site Info | Tower Owner |
| Site Info | Tower Type (steel latice, guyde lattice, concrete, monopole, tree top, rooftop, indoor, other) |
| Site Info | Tower height (m) |
| Site Info | Power (main grid, generator, solar, multiples allowed) |
| Site Info | Backhaul (fibre, microwave, satellite, multiples allowed) |
| Cell info / antenna specification | Cell ID |
| Cell info / antenna specification | Antenna height (m) |
| Cell info / antenna specification | Antenna Model |
| Cell info / antenna specification | Antenna Type (Secorised, omni) |
| Cell info / antenna specification | Antenna Power (Actual power in Watts) |
| Cell info / antenna specification | Receiver sensitivity dBm |
| Cell info / antenna specification | Antenna Vendor |
| Cell info / antenna specification | Azimuth |
| Cell info / antenna specification | Front to back ratio dB |
| Cell info / antenna specification | Polarisation (Vertical, horizotal) |
| Cell info / antenna specification | Technology |
| Cell info / antenna specification | Tilt Electrical |
| Cell info / antenna specification | Tilt Mechanical |
| Cell info / antenna specification | Upload Frequency (MHz) |
| Cell info / antenna specification | Download Frequency (MHz) |
| QoS | Channel size MHz |
QUARTELY DATA REQUIREMENTS FOR TELECOMMUNICATION LICENSEES
| Customer Complaints | No of complaints received |
|---|---|
| No of complaints resolved within 14 days from date of receipts | |
| No of complaints resolved after 14 days from date of receipts | |
| No of complaints not resolved within 14 days from date of receipts | |
| No of complaints not resolved after 14 days from date of receipts | |
| No of complaints not resolved after 14 days which were submitted to the Authority | |
| No of complaints: Billing | |
| No of complaints: Quality of Service | |
| No of complaints: Customer Service | |
| Other: Service and product delivery, advertisement, confidential information |
ANNEXURE B
FORM B1
(Regulation 6(1)(a))
QUARTERLY DATA REQUIREMENTS FOR BROADCASTING LICENSEES
| Advertisements |
|---|
| Sponsorships |
| Decoder sales |
| Infrastructure sharing |
| SMS short codes |
| Subscription fees |
| Other broadcasting related |
| Other non-broadcasting related |
| Shareholder funding |
| Signal distribution terrestrial |
| Signal distribution satellite |
| Decoders and end-user equipment |
| Programming fees international content |
| Programming fees local content |
| Studio Cost |
| Local Content Production Costs |
| Other |
| Property and plant |
| Satellite transmission infrastructure |
| Terrestrial transmission infrastructure |
| Foreign Investment |
| Digital mobile |
| Digital terrestrial |
| Satellite TV |
| IPTV Subscriptions |
| Employment: Fixed Term Contract/ Temporary Contract |
| Employment: Disabled fulltime |
| Employment: Expats fulltime |
| Employment: Female fulltime |
| Employment: Female management |
| Employment: Fulltime |
| Employment: Part-time |
FORM B2
(Regulation 6(1)(b))
QUARTELY DATA REQUIREMENTS FOR BROADCASTING LICENSEES
| SITES | Site Name |
|---|---|
| SITES | Site Altitude |
| SITES | Site Latitude |
| SITES | Site Longitude |
| SITES | Antenna Height (m) |
| Studio Links | Antenna Model |
| Site Frequency 1 |
|---|
| Site Frequency 2 |
| Site Frequency 3 |
| Site Owner |
| Bandwidth MHz |
| Data rate Mbits |
| Technology |
| Site Name |
| Site Latitude |
| Site Longitude |
| Antenna Model |
| Manufacturer |
| Modulation Type |
| Polarization |
| Antenna Height (m) |
| Satellite Name |
| Satellite Type |
| Frequency Type |
| Type Service |
| Modem |
| Polarization |
| Power Output (Watt) |
| Power dbM |
| Uplink Speed Mbps |
| Uplink Centre Frequency MHz |
| Downlink Centre Frequency MHz |
FORM B3 (Regulation 6(1)(c))
QUARTELY DATA REQUIREMENTS FOR BROADCASTING LICENSEES
| Customer complaints | Customer complaints |
|---|---|
| No. of complaints | Advertisement |
| No. of complaints | Content |
| No. of complaints | Billing |
| No. of complaints | Reception/signal |
| No. of complaints | Supply time for subscription-based television service connection |
| No. of complaints | Customer/Licensee complaint resolution time |
| No. of complaints | Total No of complaints received |
| No. of complaints | No of complaints resolved within 14 days from date of receipt |
| No. of complaints | No of complaints resolved after 14 days from date of receipt |
| No. of complaints | No of complaints not resolved within 14 days from date of receipt |
| No. of complaints | No of complaints not resolved after 14 days from date of receipt |
| No. of complaints | No of complaints not resolved after 14 days which were submitted to the Authority |
| Content | Total number of hours or time the broadcasting licensee broadcast applicable local content during the performance period |
|---|---|
| Content | Total number of hours or time the broadcasting licensee broadcast programmes or music (including local content programmes and music) during the performance period |
| Content | Total number of hours or time broadcasting licensee broadcast exclusions set out in sub-rule (4) during the performance period |
| Content | Amount spent on local content |
ANNEXURE C
FORM C1
(Regulation 7(1)(a))
ANNUAL DATA REQUIREMENTS FOR POSTAL LICENSEES
| UPU | UPU |
|---|---|
| Employment: Fixed Contract/ Temporary Contract | |
| Employment: disabled fulltime | |
| Employment: expats fulltime | |
| Employment: female fulltime | |
| Employment: female management | |
| Employment fulltime | |
| Employment: part-time | |
| Postal items | |
| Letter post | |
| Parcels and express | |
| Other postal services | |
| Interconnection | |
| Bills (Number of payments sent in paper form, by electronic means or by other communication methods) | |
| Money orders (Number of payments sent in paper form, by electronic means or by other communication methods) | |
| Operating revenue | |
| Operating result Both Profit and Loss | |
| Operating costs |
| Postal Access and Deliveries | Number of permanent post offices |
|---|---|
| Postal Access and Deliveries | Number of post offices accepting financial transactions |
| Postal Access and Deliveries | Number of post offices offering public internet services |
| Postal Access and Deliveries | Number of postal establishments not open to the public i.e. sorting centers |
| Postal Access and Deliveries | Number of letter boxes (P. O. Boxes) |
| Postal Access and Deliveries | Number of private bags |
| Postal Access and Deliveries | Number of post boxes occupied |
| Postal Access and Deliveries | Number of Private bags occupied |
| Postal Access and Deliveries | Number of post offices in remote areas including mobile post offices |
| Postal Access and Deliveries | Number of ordinary mail deliveries per working day in rural areas |
| Postal Access and Deliveries | Number of ordinary mail deliveries per working day in urban areas |
| Postal Access and Deliveries | Number of post offices providing savings bank (PostFin) service |
| Postal Access and Deliveries | Average number of deliveries per working day in urban areas |
| Postal Access and Deliveries | Average number of deliveries per week in rural areas |
| Postal Access and Deliveries | Percentage of the population having mail delivered at home |
| Postal Access and Deliveries | Percentage of the population having to collect mail from a postal establishment |
| Postal Access and Deliveries | Number of automated parcel lockers |
| Postal Access and Deliveries | Percentage of items delivered to post office boxes |
| Postal Access and Deliveries | Number of postal establishments and public access points having post office boxes |
| Postal Access and Deliveries | Percentage of population without postal services |
| Postal Financial Services | Subsidies received |
| Domestic Services Total Number sent in manual form, electronic means/ | No of bill payments over the counter (tv, utilities, etc.) |
| other means | No of money orders sent |
| Letter-Post Communications Products | |
| Weight of domestic letter post items | |
| Letter -Post items | Weight of international letter post items (receipt) |
| Weight of international letter post items (dispatch) | |
| Advertising items | Advertising items |
| Domestic service | No. of Addressed items |
| No. of items Unaddressed items | |
| International service - dispatch | No. of Addressed items |
| Hybrid mail | No. of Domestic service |
| Express Items | Domestic service |
| Express Items | International service (Express Mail Service) - dispatch |
| Express Items | International service (Express Mail Service) - receipt |
| Postal Parcel | Domestic service |
| Postal Parcel | International service - dispatch |
| International service - receipt | |
| Connectivity | Number of post offices with broadband Internet access |
| Number of post offices providing Internet access points |
| Tariffs (weight per category) | No of Letter mail (up to 100 g) |
|---|---|
| Tariffs (weight per category) | No of Fast mail (Priority mail up to 100 g) |
| Tariffs (weight per category) | No of Printed matters domestic |
| Tariffs (weight per category) | Up to 250 g |
| Tariffs (weight per category) | 251 g up to 500 g |
| Tariffs (weight per category) | 501 g up to 750 g |
| Tariffs (weight per category) | 701 g up to 1 kg |
| Tariffs (weight per category) | Basic tariff for a domestic priority letter (first weight step) |
FORM C2
(Regulation 7(1)(b))
QUARTELY DATA REQUIREMENTS FOR POSTAL LICENSEES
FORM C3
| Quality of Service | No. of standard mail delivered within 2 days within a town |
|---|---|
| Quality of Service | No. of standard mail delivered within a town after 2 days |
| Quality of Service | No. of standard mail delivered within 3 days from town to town |
| Quality of Service | No. of standard mail delivered after 3 days from town to town |
| Quality of Service | No. of standard mail delivered within 5 days for international dispatchers |
| Quality of Service | No. of standard mail delivered after 5 days |
| Quality of Service | No. of mail delivered to the wrong address |
| Quality of Service | No. of items that suffered loss |
| Quality of Service | No. items that were damaged |
| Quality of Service | No of applications received for post boxes/private bag |
| Quality of Service | No of post boxes awarded within 14 days |
| Quality of Service | No. of post boxes awarded within 30 days |
| Other Traffic Information | Other Traffic Information |
| Total weight transported | Domestic and international dispatch, all categories together (in Kilograms) |
| Trackable items | Domestic and international dispatch, all categories together (Total No. of items) |
(Regulation 7(1)(c))
QUARTELY DATA REQUIREMENTS FOR POSTAL LICENSEES
| Customer Complaints | No. of complaints resolved within 14 days from date of receipts |
|---|---|
| Customer Complaints | No of complaints resolved after 14 days from date of receipts |
| Customer Complaints | No. of complaints not resolved within 14 days from date of receipts |
| Customer Complaints | No. of complaints not resolved after 14 days from date of receipts |
| Customer Complaints | No of complaints not resolved after 14 days which were submitted to the Au- thority |
| Customer Complaints | No. of complaints: Billing |
| Customer Complaints | No. of complaints: Quality of Service |
| Customer Complaints | No. of complaints: Customer Service |
| Customer Complaints | No. of complaints: Opened packages |
| Customer Complaints | No. of complaints: Losses |
| Customer Complaints | No. of complaints: Late delivery |
| Customer Complaints | Other: Service and product delivery, advertisement, confidential information |
ANNEXURE D
FORM D1 (Regulation 7(1)(a))
QUARTERLY DATA REQUIREMENTS FOR TELECOMMUNICATION LICENSEES FOR USF
| The following indicators will be required per Tower funded through USF | The following indicators will be required per Tower funded through USF |
|---|---|
| Revenue | Revenue: Mobile Data |
| Revenue | Revenue: Mobile Voice Domestic |
| Revenue | Revenue: Mobile Voice International |
| Revenue | Revenue: SMS Domestic |
| Revenue | Revenue: SMS International non-SADC |
| Revenue | Revenue: SMS International SADC |
| Expenses | Expense: Mobile Voice |
| Expenses | Expense: SMS |
| Expenses | Expense: Mobile Data |
| Expenses | Expense: Other |
| Subscribers | Subscribers Mobile Post-paid active SIM Cards/E-SIM |
| Subscribers | Subscribers Mobile Prepaid active SIM Cards /E-SIM |
| Infrastructure | Site Tower Name |
| Infrastructure | Site Type |
| Infrastructure | Technology |
| Infrastructure | Tower Make |
| Infrastructure | Tower Model |
| Infrastructure | Tower Type |
| Infrastructure | Vendor |
| Infrastructure | Backhaul Bandwidth |
| Infrastructure | Tower Height (m) |
| Infrastructure | Constituency |
| Infrastructure | Latitude |
| Infrastructure | Longitude |
| Infrastructure | Tower Height (m) |
| Infrastructure | Number 2G Cells |
| Infrastructure | Number 3G Cells |
| Infrastructure | Number 4G Cells |
| Traffic | Traffic: mobile incoming minutes from Fixed lines |
| Traffic | Traffic: mobile incoming minutes from other mobile operators |
| Traffic | Traffic: mobile incoming minutes International |
| Traffic | Traffic: mobile Outgoing Minutes International |
| Traffic | Traffic: mobile Outgoing Minutes Off-net Fixed line |
| Traffic | Traffic: mobile Outgoing Minutes Off-net Mobile |
| Traffic | Traffic: mobile Outgoing Minutes On-net |
| Traffic | Traffic: mobile SMS Received |
| Traffic | Traffic: mobile SMS Sent |
| Traffic | Traffic: mobile Data GB used |
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